Returns and Exchanges

We want you to be happy with your purchase from San Diego Foil Supply. If you need to return or exchange an eligible item, please contact us within 30 days of delivery and contact us before sending the item back.

Eligibility

To be eligible for a return or exchange, an item must be unused and in its original condition. We may not be able to accept items that show signs of use, damage, or alteration.

If you received an incorrect, damaged, or defective item, contact us as soon as possible so we can help resolve the issue. These cases may be eligible for an exception to our standard return-shipping policy.

Return shipping

For standard returns and exchanges, the customer is responsible for return shipping costs. If the return is due to an incorrect, damaged, or defective item, we will work with you on the appropriate return-shipping arrangement.

Refunds

After we receive and inspect the returned item, we will confirm whether it qualifies for a refund. Approved refunds are issued to the original payment method. Please allow your payment provider additional time to post the refund to your account.

Exchanges

We offer exchanges for eligible items when the requested replacement is available. If the replacement item has a different price, we will let you know how any difference will be handled before completing the exchange.

How to start a return or exchange

Contact San Diego Foil Supply within 30 days of delivery with your order number and a brief description of your request. We will provide the next steps and return instructions.

If you have questions about a return or exchange, please contact us before shipping your item back.

Info@sdfoilsupply.com